At Petadot System & Security Pvt. Ltd., we are committed to delivering high-quality cybersecurity services. We understand that there may be circumstances requiring refunds or cancellations. This policy outlines the conditions under which such requests are considered.
Refunds may be granted under the following conditions:
a. Service Non-Delivery: If a service was not delivered as agreed upon or within the specified timeframe.
b. Billing Errors: In cases of incorrect or duplicate billing, clients are eligible for a full refund of the overcharged amount.
Note: Refund requests must be submitted within 3 days of the service completion date or purchase date, whichever is applicable.
Certain services are non-refundable due to their nature:
a. Consultation Services: Fees for consultations are non-refundable once the session has been conducted.
b. Customized Solutions: Services tailored specifically for the client, including bespoke software or security solutions, are non-refundable after delivery.
c. Third-Party Services: Costs incurred for third-party services or licenses procured on behalf of the client are non-refundable.
Clients may cancel services under the following terms:
a. Notice Requirement: A written notice of cancellation must be provided at least 3 days prior to the next billing cycle or service delivery date.
b. Immediate Cancellations: For month-to-month subscriptions, clients can cancel immediately; however, charges for the current billing cycle will not be refunded.
To initiate a refund or cancellation:
a. Contact Support: Reach out to our team at sales@petadot.com with your request.
b. Provide Documentation: Include relevant details such as order number, date of purchase, and reason for the refund or cancellation request.
c. Review Period: Our team will review the request within 5-7 business days and respond with a decision.
Note: Any fees associated with processing the transaction (e.g., payment processing fees) are non-refundable. In cases of refunds for services, clients will receive a refund for the service cost minus any non-refundable fees.
For any queries related to this policy, please contact:
Petadot System & Security Pvt. Ltd.
202-B, 2nd Floor, Chinar Incube Business Centre
Near Ashima Mall, Narmadapuram Road
Danish Nagar, Bhopal – 462026
Email: info@petadot.com